Carer Privacy Policy
Last Updated: June 28th 2023
Who we are
Flower Care Service LTD (“we”, “our”, “us” or “Flower Care) is committed to protecting and respecting your privacy. Flower Care Service LTD, is a limited company (with company number 14793037) registered at Frias House, Manor House Drive, Coventry, West Midlands, CV1 2TE, United Kingdom.
For any questions you might have about this notice, our data protection officer (DPO) may be contacted at info@flowercareservice.co.uk. If you have any questions or would like to discuss further, you can email us or call us on (02) 475 012 239.
Our Commitment and Obligations to you
We take the collection, usage and security of our carer’s (“you”, “your”) personal data seriously. We can only use your personal data under law if we have a good reason for doing so. The law provides examples of those reasons. These include:
- To perform or fulfil a contract we have with you; or
- If we have a legal duty; or
- If it is within our legitimate business interest; or
- If there is a public interest reason for doing so; or
- If you have given your consent.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Types of Personal Data We Collect
- Your contact details
- Your hobbies and interests (as part of our onboarding)
- Employment history
- Health information
- Placement preferences
- Your profile photo and video (to include on the Flower Care platform and support with the matching process)
- Passport / ID / Right to Work information about you (for onboarding and background screening and onboarding purposes)
- Criminal record data (for onboarding and background screening purposes)
- Demographic data (e.g. date of birth)
- Financial data (for payment)
- Technical Information (IP / Cookies)
- Location Data
- User login data
- Emergency contact details
What Personal Data We Collect and Where From
You may give us information about you when applying for a role or position within Flower Care either online, via third party sites, through a referral by an existing caregiver or employee, and/or direct contact made with Flower Care. This information may include your employment history, resume / CV, past salary information and other contact and personal information.
Information we collect about you
With regard to each of your visits to our we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), cookies and methods used to browse away the page and any phone number used to call our customer service number.
Information received from other sources:
- We may receive information from other sources, such as from your authorised representatives or your health care provider (e.g. doctor, private medical facility or otherwise) for the purpose of providing services to you. The information received may include: names, address details, authorised representative information and health information.
Automated decision making
We do not use automated decision-making processes during our relationship with you. Applications and decisions are always reviewed manually.
Cookies
We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies”). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.
We may use both “session” cookie and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of your bookings; prevent fraud and increase website security; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and other uses.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html. Our payment services providers may also send you cookies.
You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of our site and we will no longer be able to offer to you a personalised service.
How we share your personal data
We take your privacy very seriously and we’ll only share your information where:
- we need to for the purposes of providing you with products or services you have requested;
- we have a public or legal duty to do so e.g. to assist with detecting fraud and tax evasion, economic crime prevention, regulatory reporting, litigation or defending legal rights;
- we have a legitimate reason for doing so e.g. to manage risk, or assess your suitability for services; or
- we have asked you for your permission to share it, and you’ve agreed.
Third parties
We may share with third parties, including:
- business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;
- with third parties whose products or services we have made you aware of via our Site and you have provided us with your consent to share your personal information with them;
- fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity;
- provided you have consented; marketing, market research, advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
- analytics and search engine providers that assist us in the improvement and optimisation of the website;
- any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries for the purposes set out above;
- in the event that we buy or sell any business or assets, including the sale of an individual website owned by us, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and
- if Flower Care or substantially all of its assets are acquired by a third party, in which case personal data held by it about its members and customers will be one of the transferred assets.
Sharing aggregated or anonymised data
Where we have made your information anonymous, we may share this outside of Flower Care with partners such as research groups, universities, advertisers or connected sites. For example, we may share information publicly to show trends about the financial services market.
Where we store your personal data
By submitting your personal data, you agree to this transfer, storing or processing. Flower Care Service Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. If a finding of adequacy hasn’t been made by the EC Commission in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place, including the use of EU standard contractual clauses or an intragroup agreement. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Security of your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site may, from time to time, contain links to and from the websites of our member and associate member organisations, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How long we keep your information
We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will retain your personal information for up to 10 years and thereafter may store it in an aggregated and anonymised format.
Your right
Access to information. The law gives you the right to access information held about you. Consent. You may withdraw your consent to any processing of your personal data at any time.
Rectification. You have the right to rectify any personal data held about you that is inaccurate.
Erasure. You may have the right to erasure of personal data held about you (primarily where we use it based upon your consent).
Complaints. In the event that you wish to make a complaint about how we process your personal data, please contact us and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the UK’s Information Commissioner’s Office.
Changes to our Privacy Policy
Any changes we may make to the Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check this page frequently to see any updates or changes to this Privacy Policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@flowercareservice.co.uk